Spain: Extremadura will improve accessibility at its gas stations

Service stations must accredit accessibility parameters as long as they remain open under the terms established by law.

The Assembly of Extremadura, a Western region of Spain, has approved a reform of the Statute of Consumers that establishes accessibility parameters for all fuel retail facilities, thus ensuring the rights of people with reduced mobility. The facilities must accredit, while they remain open and in daytime service (from 07.00 to 22.00 hours), accessibility parameters in the terms established in the Universal Accessibility Law or equivalent European Accessibility regulations and have a two-way communication device with customer service.

In the event that the site does not accredit the accessibility parameters, such measures may be replaced by having at least one worker that can attend to people with accessibility difficulties to the fuelling process.

In addition, they must have complaint sheets for users who wish to do so, and call to require immediate attention from the person responsible for the services.

This provision has been fought and defended by the Committee of Entities of Representatives of People with Disabilities of Extremadura (CERMI Extremadura) before the Assembly of Extremadura throughout the different appearances that have been maintained on the reform of the Statute of Consumers of this autonomous community.