USA: 7-Eleven takes steps to serve customers amid coronavirus crisis

Participating stores will offer contactless delivery and implement temporary business changes to serve customers.

As the world faces unprecedented measures to stop the spread of coronavirus (COVID-19), 7‑Eleven Inc. is taking steps to serve customers.

“7‑Eleven stands committed to providing our customers with what they want, when and where they want it even during this health crisis,” said 7‑Eleven President and CEO Joe DePinto. “We’ve been a leader in the convenience industry for over 93 years, and we’ll keep working hard every day to earn your trust and your business.”

As a convenient alternative to in-store shopping, participating stores also offer delivery to households through the 7NOW delivery app. 7‑Eleven’s delivery service has added a contactless delivery option where customers can indicate if they prefer their delivery “contactless,” meaning the delivery is left at the door by the driver. Items available include beverages, fresh and hot foods, household items, groceries and more.

7‑Eleven has also enhanced its standards and procedures for hygiene, handwashing, sanitation, food handling and preparation in stores and increased the frequency of cleaning high-touch surfaces. The company claims that a leadership team is dedicated to staying up-to-date with the Centers for Disease Control and Prevention (CDC) and World Health Organization (WHO) guidelines to make the best adjustments to business operations and policies as needed.