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China’s JD launches first overseas AI-powered store in Indonesia

Chinese e-commerce giant JD has opened JD.ID X-Mart, Indonesia’s first unmanned, artificial intelligence-powered convenience store.



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Author: PetrolPlaza Correspondent Daniel Infante Tuaño

Located in Jakarta's popular PIK Avenue shopping mall, the 270-square meter retail store is powered by artificial intelligence, facial recognition, and radio frequency identification.

Using a JD.ID smartphone app, customers can just walk through an X-Mart, grab the product they need, and walk out of the store. Purchase transaction will be automatically generated through the app.

Aside from the usual food items, the X-Mart store also offers an expanded product selection, including fashion and apparel, as well as FMCG and beauty products. This means that customers can even try on a pair of jeans in the fitting room and walk out of the store wearing them without having to visit a single checkout counter, explained the company.

JD’s unmanned store technology has also become increasingly sophisticated. Cameras placed throughout the space recognize customers’ movement and generate heat maps of the activity to monitor traffic flow, product selection, and customer preferences to help optimize inventory, product displays and all facets of store management.

The Jakarta X-Mart is JD’s first unmanned store overseas. In China, JD now operates more than 20 unmanned stores since launching its first in Beijing headquarters in October 2017.

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