Shell Malaysia offers RFID payments at station network

The oil company has partnered up with Touch ‘n Go to offer a cashless experience for customers throughout 88 of the brand’s forecourts across the nation.

Shell Malaysia and the Touch ‘n Go Group have launched a new cashless experience that enables customers to pay for fuels using Touch ‘n Go RFID at 88 of the brand’s stations nationwide. The number of sites enabled with this new cashless fuelling experience is expected to increase twofold by the end of the year.

Customers will need to link a tag to their Touch ‘n Go eWallet account and register, upon successful activation, users simply need to park their vehicles at the RFID-designated fuelling bays. Vehicles are detected within seconds, and payment will be auto-debited from the customers’ Touch n’ Go eWallets, allowing customers to proceed with refuelling their vehicle. Any unutilised amount will be immediately refunded to the customers’ Touch 'n Go eWallet accounts.

“In line with our commitment in making our customers’ daily journeys more seamless through innovative offerings, we embarked on this partnership with Touch ‘n Go to develop a new payment method that provides cashless convenience, using RFID technology, without the hassle of a mobile app. We also went the extra mile to integrate Touch ‘n Go RFID with our loyalty partner BonusLink, allowing customers to earn loyalty points easily with each fuel purchase,” said Seow Lee Ming, General Manager, Mobility for Shell in Malaysia and Singapore.

From the 10th of August to the 16th of September 2022, both firms will be rewarding the first 25,000 customers who purchase fuels using Touch ‘n Go RFID. They would simply need to pump a minimum of RM50 on their first transaction to receive a RM10 cashback. Customers eligible for this cashback would have to be first-time users of this feature.

“Thus far, we have been focused on promoting RFID as a toll payment method, but in actuality, the combination of a RFID and eWallet infrastructure allows us to expand its use case beyond tolling. As we’ve shown today, fuelling is an additional use case and we will be expanding the RFID use case into more areas as we go on,” added Effendy Shahul Hamid, Group Chief Executive Officer of Touch ‘n Go Group.

TNG Group is one of the country’s top consumer facing financial-technology enterprises with a key focus in the transportation ecosystems and platform-based payments infrastructure. Its Group of companies serve Malaysians who use its card, RFID and eWallet offerings to fulfil a host of daily transactions.