SIQMA solutions support fuel retail sites in their transformation to modern mobility hubs

Scheidt & Bachmann has accompanied the market development, from the simple station through to the “mobility supermarket” since 1932, and has often been at the heart of pioneering work. Today, the entire industry is facing a significant disruption and again Scheidt & Bachmann is determined to support its customers in their transformation to modern mobility hubs.

Today, in particular, digitization and decarbonisation strategies will have a strong influence on future business. Also retail concepts and hospitality services are strongly being revised. What we are experiencing today is that the fuel mix will change and the range of available products at a fuel retail site will become even more complex. Especially the charging of electric cars will be more relevant in many European markets. Fuel retail sites will have to find their place in this new environment of evolving mobility offers. Consequently, in the future fuel retail sites will have to design their retail strategy around the topics of “multi mobility”, “multi energy” and “multi services”.

Currently EV charging has the biggest impact on our industry. Sites need to adjust their services accordingly as customers tend to stay longer and expect a service environment that is adapted to their needs. For us charging does not stop at the charger. There are so many additional options; a retailer can use to extend the customer journey beyond the charging point. That is why we offer with SIQMA Charge.Connect a seamless integration throughout the complete charging process. Being open to interconnect several technologies is the aim of our SIQMA Connect solutions.

Besides EV charging our systems also support all other kinds of fuel and are thus prepared for the future fuel retail sites.

Overall, customer centricity will become even more important in the future. Where digitization facilitates things in many areas of everyday life for customers and digital services are increasingly becoming the norm, fuel retail sites must also provide such services in order to remain attractive to customers and reach them in this wider context. Looking at modern retailers, solutions enabling a seamless customer journey cover self-checkout solutions, scan & go options, pick-up lockers and nowadays also rest & relax offerings including modern restaurant areas.

The idea of the fuel retail site as a mobility hub with many alternative services seems to be a realistic scenario. Scheidt & Bachmann anticipates this change and enables the digitization of the customer journey at future mobility hubs even beyond the fuel business. With SIQMA Connect, we offer standardised APIs for the simple integration of solution partners, e.g. in the field of new mobility services. The aim is to provide open interfaces and thus offer our customers the greatest possible flexibility in expanding their systems by integrating with partners.

With SIQMA Smoove the first self-checkout systems are introduced to the market and also the integration of mobile payment or pre-ordering solutions have already been realised via SIQMA Connect. Improving the customer experience for hospitality services is next on our bucket list and already in the pipeline.

If you like to talk about solutions for your fuel retail site, please get in touch.