The Future of Shopping has just begun: Intelligent SIQMA solutions for smart shopping
Welcome to the era of Smart Shopping, where innovation and convenience go hand in hand. In a world where time is precious and flexibility is a must, retailers face the challenge of providing their customers with a seamless shopping experience – whether they operate their shops with staff, without staff, or in hybrid business models.
In our opinion energy retail should be about making the shopping experience more convenient for the customer. When fuelling up a car or charging at an ev site, in a highly competitive market, the experience matters. But how do we achieve a checkout process with considerably less friction that makes the overall process more enjoyable?
Self-Checkout Solutions enhance the customer experience
With the introduction of our SIQMA Smoove self-checkout kiosk, Scheidt & Bachmann is setting new standards in terms of efficiency and customer satisfaction. SIQMA Smoove is intended to optimize the process in the checkout area and be available to customers as an additional payment option in the shop.
SIQMA Smoove enables customers to not only scan and pay for products from the shop but also for refuelling or ev charging transactions with ease. Even items that require an age check by the cashier can be easily purchased via the SIQMA Smoove.
Equipped with all payment options known from conventional fuel station cash registers, SIQMA Smoove integrates seamlessly into the existing infrastructure. Customer-specific branding of the user interface as well as flexible promotions enable operators to showcase their brand and optimize the shopping experience for their customers. Moreover several loyalty systems are also integrated into the system.
In addition, SIQMA Smoove also meets different language needs by enabling country-specific language adaptations. This ensures that customers can easily use the self-checkout kiosk regardless of their native language. SIQMA Smoove was also developed based on the latest SIQMA POS 2.0 technology and is therefore ready for future innovations.
SIQMA Smoove is there to support the checkout staff, especially during peak times, along with an enormous increase in efficiency and customer satisfaction, as waiting times at the checkouts are reduced and customers can do their shopping quickly and easily.
SIQMA Smoove is there to serve EV customers
With the rise of electric vehicles, the customer expectations are changing. These customers spend more time on the sites while the car is charging. While EV is causing a decline in fuel sales and reduces the number of visits on the sites, the potential of these visits is substantial due to the higher dwell time. The system, including self-checkout, needs to support this in the best possible way.
SIQMA Smoove offers the opportunity to start and stop the charging process and pay with the preferred payment method. Also, we implemented the option to add shop articles and bistro articles to the shopping basket, park the whole basket, and pay for it altogether in one step once the charging was finished.
Benefits for attended shops
Attended shops profit of our SIQMA Smoove Self-Checkout Terminals as they alleviate the burden on staff by giving customers the option to complete their purchases independently and efficiently. This allows your team to focus on service and assistance, achieving an even higher level of customer satisfaction through operational efficiency.
Benefits for autonomous shops
In autonomous shops, our Self-Checkout Terminal provides a fully automated solution, allowing customers to complete their shopping quickly and seamlessly. Thanks to our user-friendly interface, the entire process is intuitive and stress-free.
SIQMA Smoove is the perfect fit for hybrid shop models
Our SIQMA Smoove can also be adapted to hybrid business models, offering the flexibility to switch between traditional checkout with staff and self-checkout as needed and according to customer preference. This versatility allows you to offer an optimal shopping experience while optimizing your operational processes. As we are able to use the same hardware for SIQMA POS 2.0 and SIQMA Smoove we have created the perfect solution also for small shops. The cashier can simply switch from SIQMA POS 2.0 to SIQMA Smoove Self-Checkout operation by pressing a button on the POS. By turning the customer facing display the screen turns automatically to SIQMA Smoove. All the peripherals, such as the payment terminal, the printer and the scanner can be used for both operations.
The Benefit of SIQMA Connect – going one step further
What sets our system apart is our commitment to open interfaces. This means that our SIQMA Connect platform is designed to allow a seamless integration with third-party self-checkout apps or solutions based on Artificial Intelligence, offering retailers the freedom to choose the solutions that best fit their needs. By embracing open interfaces, we empower retailers to customize and enhance their self-checkout experience, ensuring compatibility with a wide range of technologies and future-proofing their investment.
Our system integrates seamlessly into existing infrastructures and offers a range of features, including support for various payment methods, customer account and loyalty programs.
Experience the future of shopping with our intelligent SIQMA solutions for smart shopping. Contact us today to learn more and take your business to the next level.
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