Germany: ORLEN launches tankstar app for pay at the pump

The contactless payment service is available at nearly 600 star and ORLEN service stations across the country.

ORLEN Deutschland GmbH has unveiled its tankstar app, which allows drivers to pay-at-pump for fuel via contactless payment at the almost 600 star and ORLEN petrol stations throughout Germany. The app, developed by the company, allows customers to pay quickly, securely, and conveniently right at the pumps.

“The importance and acceptance of mobile payment continues to grow. With the tankstar app, we’re following this trend and responding to the evolving needs of our customers,” said Piotr Guział, Chief Development Officer of ORLEN Deutschland GmbH.

The service is ready to use after downloading and registering. After filling up, the driver can scan the QR code at the used pump and the app lets you pay in just three clicks. The forecourt staff gets a real-time notification in the cash register system that the customer has paid for the fuel while the receipt is instantly available digitally within the app. All previous petrol receipts are also stored there and can easily be downloaded or sent by mail.

In addition to the digital payment function, the app also provides a station finder. The platform displays the addresses of and distances to the nearest star and ORLEN locations, plus a variety of other information such as current prices, opening hours and all the services offered on site. Users can also save their favourite stations for convenience.

“Simple, intuitive usability was particularly important to us in designing the tankstar app. We are planning more functions for the app that will offer users extra added value and special offers relating to their own personal visit to one of our star or ORLEN petrol stations,” added Benedikt Brandi, Project Manager of the tankstar app and Director of New Business & Payment Development at ORLEN Deutschland GmbH.

The tankstar app was designed in-house by ORLEN Deutschland GmbH and tested over several weeks in a ‘friendly user’ phase. It’s available for download from the Apple App Store and Google Play Store, with three language options available: German, English and Polish.